Privacy Policy

1. General Provisions

The following provisions govern the relationship between the client and the contractor. They are an integral part of the mandate once the client accepts an offer. They also apply in the case of written or verbal orders made with or without a quote.

2. Services

The contractor provides design and execution services for communication materials (print and digital), marketing campaigns, artistic and cultural direction, visual creation (photo, video, or digital), and project management. Services are specifically described in a quote or service offer. These services will be carried out by the contractor as well as other providers managed by the contractor.

3. Responsibility

By approving campaigns and messages, the client assumes responsibility for all published communications and information, whether in print or audiovisual/electronic media.

4. Good Faith and Contractor Confidentiality

The contractor agrees to perform the mandate in good faith and with professional diligence. They are required to maintain confidentiality regarding all information communicated by the client, as well as information obtained in the context of the mandate.

5. Client Obligations

The client agrees to execute the contract in good faith. This includes providing instructions and all information necessary for proper execution of the mandate within the deadlines set by the contractor. The contractor reserves the right to invoice the client for any additional time resulting from a lack of clear communication or instructions from the client.

6. Quotes

The quote estimates as accurately as possible the work to be provided within the expected timeframe and budget. Prices are calculated based on hourly rates or per deliverable. They take into account the needs and information provided by the client and other providers. Once accepted, the quote is signed by the client and serves as confirmation of the order. All information and materials provided by the client must be accurate and delivered on time to avoid delays in the project. Any changes to the specifications, cancellation, or modification of an order must be explicitly agreed upon in writing by both the client and contractor. Budget modifications are possible with explicit written agreement from both parties. Offers are valid for 30 days from the date of issue. Payment terms are 50% upon order confirmation and 50% upon completion, or according to a specific arrangement.

7. Deadlines and Delays

Delivery times, whether written or verbal, are indicative. The contractor cannot be held responsible for delays if data is not provided by the client or third parties within the requested or reasonable timeframe. The contractor is not liable for delays caused by the client, third parties, or other service providers. Any costs arising from such delays will be borne entirely by the client. The client cannot use a delay as a reason to terminate the collaboration or demand compensation.

8. Modifications and Suspension

Additional requests (not included in the initial offer, new versions and corrections, technical modifications and web development, content integration, layout, image and video retouching, etc.) after confirmation (oral or written) will be estimated and invoiced separately. Each offer includes time allocated for feedback, corrections, and project follow-up. In case of work suspension requested by the client or due to inaction by the client, the contractor reserves the right to invoice the work already performed, administrative costs, and any damages resulting from the suspension of the contract.

9. Copyright

Copyright for all works created by the contractor belongs to the contractor from the moment of creation. For this contract, a "work" is any intellectual creation, literary or artistic (including graphic, photographic, or technological), with an individual character. Any preliminary work made for an offer, quote, or service proposal is protected by the contractor’s copyright. The contractor may freely use it in accordance with the Swiss Federal Copyright and Related Rights Act of October 9, 1992. The contractor has the right to claim authorship by affixing their name or a distinctive mark on the works. They may also use the works for promoting their business and activities, including on social media. The contractor retains intellectual property rights while granting the client a full and unlimited license to use the works in their professional activities. This license allows use, modification, and exploitation of the work, subject to copyright law.

10. Termination

In the event of contract termination by the client, regardless of reason, the amounts agreed in a quote or offer remain fully due.

11. Acquisition of Products by the Client

The client agrees to acquire and provide all physical or digital elements necessary for the execution of the mandate. This includes, but is not limited to, photos, illustrations, fonts, graphic elements, domain names, web hosting, etc. The contractor will use these elements for the project in accordance with the contract terms. The acquired products remain the property of the client, who retains all rights to their use inside and outside the mandate. The contractor has no ownership rights over these elements unless expressly agreed in writing.

12. Governing Law and Jurisdiction

All disputes regarding the interpretation and execution of the mandate and these general conditions will be discussed to reach an amicable agreement between the client and contractor. Failing such an agreement, disputes will be submitted to the competent courts of the contractor's domicile, i.e., the Canton of Vaud. Swiss law applies.